Warranty
Every product we sell is covered by a 2 year warranty. If something fails, we fix it, replace it or refund you.
About the warranty
Manufacturing defects under normal play, for 2 years from the date you bought it. A yoyo used for yoyo tricks, a footbag used for kicking, a kendama used for kendama play.
Parts that wear out with normal play - strings on every product, and paint wear on kendamas. And damage from misuse, abuse or modifying the product.
Changed your mind within 30 days - that's a return. Something broke or stopped working - that's a warranty claim.
ReturnsNo. Products earned with Skill Coins are not covered by the warranty.
Making a claim
Download and fill in the return and warranty form.
Send the product to us, or bring it to our Prague store.
We inspect it and tell you what happens next.
We do, both ways. A genuine defect shouldn't cost you anything.
No. Your order number is enough.
Up to 14 days from the moment it arrives with us.
If it's a defect, we fix it or replace the faulty part and send it back. If we can't fix it, we replace it or refund you - your choice. If it isn't covered, we send it back and explain why.
Yes. The warranty follows the product, so it's covered for whoever owns it.
The same way, with the same 2 years. Mark the parcel as a return on the customs form, so it isn't taxed again on the way to us.
Join the crew.
New drops, restocks and tricks. Nothing else.